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Frequently Asked Questions

Shipping & Returns:

What is your shipping policy?
-If the item is in stock, most orders are shipped within 2-3 days.  However, some items require 7-14 days as many pieces are custom made at the time of your order.  Our goal is to deliver a quality product and will not ship out an item until inspected by the photographer.

How do you ship?
-Mostly we use the United States Post Office.   In some cases, such as large canvases, we will ship using Fed Ex.   You will receive a tracking number when your item is shipped out. 

I live locally or I will be in the area; can I pick up an item so not to pay for shipping? 
-Yes, we have several places you can pick up your items locally in Destin, Fort Walton Beach, Navarre, and Pensacola, FL.  This would have to be prearranged so that your items will be available at the time you plan to pick up.

What happens if my item arrives damaged?
-  We take very special care to insure that you package is wrapped carefully to avoid damage. However, if your art arrives damaged- Please keep all packaging and contact me for further instructions to replace your prints.

What is your return policy?
-All orders have a 100% Money Back, Satisfaction Guarantee! (This does not include shipping costs.)  If you are not totally satisfied with your purchase, you may return it in the same condition as you received it within 30 Days to receive a refund (excluding shipping).

Custom Sizes or Special Orders:

Can I customize the size if I don’t see what I need on the website?
-Yes, sometimes an image can be cropped to a specific size.  However, most of the time a crop removes key elements of the photograph.  We will be happy to work with you to find a good balance while still maintaining the artistic vision.

Do you have anything smaller than what is offered on the website?
-Yes, we will be happy to send you an individual quote.  Just let us know what you are looking for.

Do you sell digital images that I can get printed somewhere else? 
-No. To protect the copyright to our photographic images; we do not sell full resolution digital images to be printed as art.  Also, because our images are for fine art; the only way to ensure that our customers get the highest product is to control the printing process by using professional equipment and reputable print labs.

Do you sell digital images to use for my website?
-Sometimes, but it is very limited.  Because our images are intended to be used as fine art; only some images are available for website use.  Images are at a lower resolution than the original and cannot be printed for sale as art by the purchaser.  Photographer reserves the right to decline the use of an image. Please contact us for more information. 

Can images be changed to a Black & White or Sepia?
-Sometimes.  We will consider converting an image but it is on case by case basis to safeguard the artistic integrity of each piece.

Do you sign your art? 
-Yes, every photograph will have the artist’s original signature (or initials for smaller prints). Wrapped canvases will also have Waldorff Photography’s mark on inside of the stretcher bars.

What is mounting?
- To preserve the life of your art, we highly recommend that you have your photos professionally mounted to a rigid backing to protect it from bending or wrinkling and to properly prepare it for framing.  The dry-mount process is a common method of adhering photographs to a rigid backing because it is inexpensive, easy, and elegant. The process uses heat activated adhesive tissue sandwiched between the photograph and a stiff backing board. Over time, the paper of an unmounted photo can develop waves due to humidity levels in the air. (This is most noticeable in the larger prints.) Eventually other methods of mounting can fail and your photo could come lose from the backboard and drop within the framing. Most framers will offer mounting services. Dry-mounting is considered an irreversible mounting technique which will give your art piece a lifetime of enjoyment.

Do you offer mounting service?
-Yes, this is an extra service.  Most photos will start at $20 and up to mount depending on size.  Please contact us for a quote.

Can I purchase a framed item?
-Yes.  This is an additional service and subject to availability of frame options.  Artist will honor requests for frame type, color & width options, as well as mat colors.  We work with a number of local fine art framers so please allow extra time for these professionals complete the project.  Please contact us for a quote.

Other Services:

Do you do weddings or beach portraits?
-Not at this time. We specialize in fine art landscape and wildlife photography.  

Do you teach photography?
- Yes, we offer private and group workshops as well as mentoring programs.  These are announced on our social media pages, through our newsletter, and under the “workshop” tab of our website

What other services do you have? 
-We offer some Photo Repairs, Digital Captures of Artist’s Original Works, some Printing Services, Private & Group Workshops, Mentoring Programs for Photographers, Commissioned Captures, Commercial & Real Estate Photography, and Aerial Images from drones.

Can you critique my photos? 
-Yes, this service is offered under our mentoring program.

Can you tell me how to start a photography business of my own?
-Yes.  This service is offered under our mentoring program and is limited to my own personal experiences.

Coupon Codes and Gift Certificates:

Do you have Gift Certificates?
-Yes, please see the gift certificate page at the top of home page

Where do I find a coupon code? 
-Look for our coupon codes that will be posted on our social media pages, sent in our newsletters or in blog posts.  

Can I combine coupon codes?
-Unfortunately no, coupon codes cannot be combined.

Can I buy a gift certificate and use a coupon code? 
-Yes, most of the time you can use a coupon code to purchase a gift certificate unless the code is for a specific item or has exceptions.

Can I use a coupon code when I redeem my gift certificate? 
-No, only one code can be used during check out.  Gift certificate redemption codes are entered in the discount code section.

Miscellaneous:

Other than online, where else can I buy your photos in the Florida Panhandle?
-Please see the  "Where to Purchase" under the"About” tab on our home page for local shops and art show schedule.

Can I use your images on my social media page?
-Please contact us for permission and reason for use. Otherwise, all unauthorized use of our images is strictly prohibited.

What are copyrights?
-Copyright describes the rights given to creators for their literary and artistic works. Copyright is a property right. Purchasing a print does not mean you have purchased the copyright. Under the Federal Copyright Act of 1976, photographs are protected by copyright from the moment of creation. Photographers have the exclusive right to reproduce their photographs (right to control the making of copies). Unless you have permission from the photographer, you can’t copy, distribute (no scanning and sending them to others), publicly display (no putting them online), or create derivative works from photographs. Professional photographers are dependent on their ability to control the reproduction of the photographs they create.  It affects their income and the livelihood of their families. Even small levels of infringement—copying a photo without permission—can have a devastating impact on a photographer’s ability to make a living.  Copyright infringements—reproducing photos without permission—can result in civil and criminal penalties.

We thank you for appreciating our art and protecting our livelihood. 

How do I contact you?

- Just click here. Or email us at jeff@waldorffphotography.com or call (850) 803-4885.

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

All Orders have a 100% Satisfaction Money Back Guarantee. If you are not totally satisfied with your purchase, you may return it in the same condition as you received it within 30 Days to receive a refund.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Museum quality Canvas and Fine Art archival prints and reproductions. 100% acid free archival cotton materials are used for all Canvas and Fine Art prints.

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