Promo Codes and Gift Certificates:

Do you have Gift Certificates?

-Yes, please see the gift certificate tab at the top of home page or www.waldorffphotography.com/gift-certificates

-Gift Certificates are paperless and you will only receive an email with a certificate code.  However, if you wish to have a paper certificate sent just make that notation when you check out or send us an email message.

Where do I find a promo code? 

-Look for active promo codes in the banner at the top of our website.  We also post them on our social media pages and sent in our newsletters. Sign up for our newsletter here: www.waldorffphotography.com/newsletter-sign-up

Can I combine promo codes?

-Unfortunately, no. Promo codes cannot be combined. “On Sale” items already have an automatic promo code applied.

Can I use a promo code when I redeem my gift certificate? 

-Yes.

Can I buy a gift certificate with a promo code? 

-No. However, you can apply a promo code when redeeming a gift certificate.

Why doesn’t the promo code work on all items? 

-Promo codes cannot be applied to already “on sale” items.

 

Shipping & Returns:

What is your shipping policy?

- If the item is in stock, most orders are shipped within 2 business days.  However, some items require 10-21 days to produce since most artworks are custom made at the time of your order.  Our goal is to deliver a high-quality product and will not ship out an item until inspected by the photographer or one of our trusted photo labs.  We do not ship outside the USA.  APO shipments are limited.

How do you ship?

-Mostly we use the United States Post Office, UPS, or FedEx.  Most of our canvas, metals, and Acrylics are shipped directly to you from the photo lab. You will receive a tracking number when your item is shipped out.

I live locally or I will be in the area; can I pick up an item so not to pay for shipping? 

-Yes, pickups at our Navarre studio are also available by appointment only. When checking out online be sure to select the “Local Pickup” shipping option.  However, we are often in the FWB, Destin, Gulf Breeze, and Pensacola areas and could prearrange a meeting on specific days.

What happens if my item arrives damaged?

-  We take very special care to ensure that you package is wrapped carefully to avoid damage. However, if your art arrives damaged- Please keep all packaging and contact us for further instructions to replace your artworks. Please keep all shipping materials, box, and artwork as we will ask for photos of all to provide to the shipper.

What is your return policy?

- Each art piece is custom made specifically for you at the time of your order. You may return items within 30 days of delivery date and in the same condition in which they were received. Customer is responsible for any return shipping costs. However, a 50% restocking fee will be charged.

 

Digital Images:

I am a PROFESSIONAL INTERIOR DESIGNER can I purchase digital images for a project I’m working on?

-Likely, under certain circumstances.  Please contact us to discuss your project further.

Do you sell digital images that I can get printed somewhere else? 

-No. To protect the copyright to our photographic images; we do not sell full resolution digital images to be printed as art.  Also, because our images are for fine art; the only way to ensure that our customers get the highest quality product is to control the printing process by using professional equipment and reputable print labs.

Do you sell digital images to use for my website?

-Sometimes, but it is VERY limited.  Because our images are intended to be used as fine art; only some images are available for website use.  Images are at a lower resolution than the original and cannot be printed for sale as art by the purchaser.  Photographer reserves the right to decline the use of an image. Please contact us for more information. 

 

Custom Sizes or Special Orders:

Can I customize the size if I don’t see what I need on the website?

-Yes, sometimes an image can be cropped to a specific size.  However, most of the time a crop removes key elements of the photograph.  We will be happy to work with you to find a good balance while still maintaining the artistic vision.

Do you have anything smaller or larger than what is offered on the website?

-Yes, we will be happy to send you an individual quote.  Just let us know what you are looking for.

Can images be changed to a Black & White or Sepia?

-Sometimes.  We will consider converting an image but it is on case-by-case basis to safeguard the artistic integrity of each piece.

Do you sign your art? 

- Every photograph will have the artist’s digital signature (or initials for smaller prints). Original signatures are reserved for our Collector’s Editions on Fine Art Papers. If you desire an original signature, please contact us to discuss.

Do you offer *mounting service?

-Yes, this is an extra service.  Most photos will start at $20 and up to mount depending on size.  Please contact us for a quote. To preserve the life of your art, we highly recommend you have your photographic prints professionally mounted.

*What is mounting? – Artwork is adhered to a rigid backing to protect it from bending or wrinkling and to properly prepare it for framing.  Over time, the paper of an unmounted photo can develop waves due to humidity levels in the air. (This is most noticeable in the larger prints.)  Most framers will offer mounting services. Mounting is considered an irreversible and will give your art piece a lifetime of enjoyment.

Can I purchase a framed item?

-Yes/Sometimes. We are photographers and prefer to leave framing to the professional framers. However, we do work with a number of local fine art framers so please allow additional time for these professionals complete the project. This is an additional fee service and subject to availability of frame options. Framing is a very personal choice and the artist will do our best to honor requests for frame type, color & width options, as well as mat colors.  Please contact us for a quote. We rarely will ship glass due to potential risk of damage when shipping, it may be in your best interest to take art directly to your local framer.

Other Services:

What other services do you have? 

-We offer some Photo Repairs, some Printing Services, and Commissioned Captures. We have  suspended our Private & Group Workshops and Mentoring Programs for Photographers.

Do you do weddings or beach portraits?

-No. We specialize in fine art landscape and wildlife photography only.

Do you teach photography?

- Not at this time (this program is currently on hold).  We offered private and group workshops as well as mentoring programs.  These are announced on our social media pages, through our newsletter, and under the “workshop” tab of our website. http://www.waldorffphotography.com/workshops

Can you critique my photos? 

-Not at this time. However, in the future, this would be a fee-based service offered under our mentoring program.

Can you tell me how to start a photography business of my own?

-Not at this time. However, this would be a fee-based service and offered under our mentoring program and is limited to my own personal experiences.

Miscellaneous:

Other than online, where else can I buy your photos in the Florida Panhandle?

-Please see the “About” tab on our home page for local shops and art show schedule. In addition, we offer appointments to view artwork in our home studio by appointment only. www.waldorffphotography.com/where-to-purchase 

Can I use your images on my social media page?

-Please contact us for permission and reason for use.  If granted, please do not crop out the watermark. Otherwise, all unauthorized use of our images is strictly prohibited. We prefer if you would use the “share” button on Facebook so that your viewers will be able to link back to my social media page. We appreciate your support.

Can I paint one of your photos?

-Please respect the livelihood of all artists and reframe from painting their images.  I am honored and flattered that you appreciate my work however; my photographic art is painstakingly captured and has taken many years for me to master my style and techniques. In addition, at a great expense both financially and time away from my family in order to capture them. Reproduction of my images is copyright infringement and detrimental to the support of my family. Thank you for understanding. (Please see “What are copyrights?”)

What are copyrights?

-Copyright describes the rights given to creators for their literary and artistic works. Copyright is a property right. Purchasing a print does not mean you have purchased the copyright. Under the Federal Copyright Act of 1976, photographs are protected by copyright from the moment of creation. Photographers have the exclusive right to reproduce their photographs (right to control the making of copies). Unless you have permission from the photographer, you can’t copy, distribute (no scanning and sending them to others), publicly display (no putting them online), or create derivative works from photographs. Professional photographers are dependent on their ability to control the reproduction of the photographs they create.  It affects their income and the livelihood of their families. Even small levels of infringement—copying a photo without permission—can have a devastating impact on a photographer’s ability to make a living.  Copyright infringements—reproducing photos without permission—can result in civil and criminal penalties. copying a photo without permission—can have a devastating impact on a photographer’s ability to make a living.  Copyright infringements—reproducing photos without permission—can result in civil and criminal penalties.

 

-We thank you for appreciating our art and protecting our livelihood-

CONTACT US:

 http://www.waldorffphotography.com/contact

How do I contact you?

- Just click here. Or email us  (Jeff & Angelique) at jeff@waldorffphotography.com or call (850) 803-4885.

Can I contact you by phone?

-Absolutely! We’d love to talk to you about art!  Call or Text 850-803-4885.

Need to make an Appointment to visit our STUDIO:

-Absolutely! We’d love to schedule an appointment with you!  www.waldorffphotography.com/visit-our-studio